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Support

Last updated: September 27, 2026

For BodyPlus support, contact Body Plus at bodyplusxpro@gmail.com.

Email support

1. What support can help with

Support can help with:

2. What to include

Include the email address connected to your BodyPlus account, the device or browser you used, the page or feature involved, screenshots if helpful, and a short description of what happened.

Do not send passwords, payment card details, government IDs, private medical files, sensitive health information, workout videos, private photos, or raw audio recordings by email unless BodyPlus specifically asks for limited information needed to handle your request.

3. Response target

We aim to respond to general support requests within 7 business days. This is a support target, not an emergency service, medical service, legal service, or guaranteed service level.

4. Account deletion and privacy requests

To request account deletion or ask a privacy question, follow the instructions on the account deletion page. Privacy questions can also be sent to the support email above.

5. Cancellation, renewal, and refund steps

The seller for BodyPlus offers is Amit Levi, trading as BodyPlus, at Even Menachem 51, Israel. Written support and cancellation requests can be sent to bodyplusxpro@gmail.com. The offer shown in the app and the applicable store confirmation show the price, renewal terms, and purchase details before payment.

  1. Check whether the purchase was made through Google Play or Apple and use the same store account and BodyPlus account used for the purchase.
  2. To stop renewal, open Google Play subscriptions or Apple subscriptions and cancel the BodyPlus subscription there.
  3. To request a store refund, use Google Play's refund process or Apple's Report a Problem.
  4. To exercise a statutory cancellation right or ask BodyPlus to review a cancellation or refund issue, email support with the subject “Cancellation request” and include the account email, store, purchase date, and what you are requesting. Do not send passwords, card details, government ID, or purchase tokens.
  5. Keep the store or support confirmation. Contact support again if the request is not acknowledged or the account result does not match the confirmation.

Uninstalling BodyPlus or deleting the BodyPlus account does not cancel a store subscription. Cancellation normally stops future renewal and does not itself refund the current period. Account deletion is a separate process and is not required before requesting cancellation or a refund. Mandatory consumer rights remain unaffected.

6. Safety and emergencies

BodyPlus support cannot provide emergency help, medical care, diagnosis, treatment, rehabilitation, or urgent safety support. For urgent health or safety issues, contact local emergency services or a qualified professional.

Support also cannot act as your personal trainer, clinical dietitian, nutritionist, physician, or physical therapist. Do not rely on support replies to decide whether a workout, nutrition choice, supplement, medication question, injury, pain, disease, or medical condition is safe for you.

7. App stores and third parties

Some account, billing, purchase, subscription, device, or sign-in issues may also require action through the relevant app store, device platform, authentication provider, or other third-party provider.